Once you've purchased your tickets, you will receive a confirmation email with a code and PDF printable ticket. Please have a copy of your ticket or your ticket code with you at ticket booth check in. Either a copy of your ticket, or your ticket number will allow entry, along with a photo ID.
Tickets are non-refundable. Although, we understand that unexpected circumstances can happen. If needed, a ticket can be exchanged one time for another available day and time. A charge of $5 per ticket will be made for each exchange. Please contact customer service at firstname.lastname@example.org to make any changes regarding rescheduling.
There will be no refunds given for any reason other than severe inclement weather. This policy is necessary because our status as a Live marketplace. When a purchase is confirmed, the seller removes the associated ticket from inventory. If, after purchase the buyer decides not to attend the event.
The Christmas Factory is designed to be a live theatrical production where tickets are sold for each performance (tours). We operate from November 23 - December24.
To ensure the best possible experience our tours have limited capacity. Early reservation is recommended for your desired tour time and date.
Unfortunately no, we are a theatrical performance. There will not be outside vendors at our event, we are providing a full experience for the ticket price.
Each coupon code has an expiration date please inquire to assure your code is current.
The 2018 holiday season will be our first year of operation although our design team has been providing magical experiences for years in the lower 48.
To ensure the best possible experience our tours have limited capacity early reservation is recommended for your desired tour time and date.
Please check the job opportunity link in our website footer, or Click Here, for current job opportunities.
The Christmas Factory is an LLC company. However, we are committed to contribute to helping children in our community.
Yes, please visit contact email@example.com for details and availability.
Yes. There are handicap accessible ramps.
Per the policy of the Alaska State Fair Grounds, no pets other than service dogs are allowed.
The Christmas Factory along with the Alaska State Fair is not responsible for any lost stolen or damaged property.
The Christmas Factory, along with the Alaska State Fair, is not responsible for any injuries that occur while on the property.
All attendees will be required to treat the property of the Alaska State Fair Grounds, the Christmas Factory, the actors, and all employees with respect. The Christmas Factory has the right to escort anyone in violation of this policy from the property, without a refund.